Membership Liaison

Reports to: Director, Membership and Outreach Membership and Outreach 

Position Type: Level 5, Step 0 (unionized, indeterminate) 

Salary: $69,927 

Location: Ottawa, Ontario. Expectation of 2 fixed days per week in office 

Start Date: ASAP 

 

We’re looking for 

• A bilingual communicator, fluent in English and French (written and spoken). 

• Experienced professional with 3-4 years in a similar role, ideally in the non-profit sector and/or experience working with members. 

• An organized and detail-oriented person, with strong time management, multitasking, and administrative skills. 

• Tech-Savvy and AI-friendly, the person is able to work both autonomously and as part of a dynamic team. 

• Passion for anti-racism, social justice, and working in a diverse environment. 

• A willingness to work in-person twice a week, to meet members as needed and for key events which may be outside of regular office hours. 

 

Compensation and benefits   

• Full-time hours (35 hrs/week), unionized 

• $69,927 

• 5 weeks of vacation annually and generous benefits 

• Flexible and supportive workplace 

 

Download the full job description here.  

Applications are accepted at THIS LINK on an ongoing basis with the final submission deadline of April 27, 2025 at 11:59 pm ET. 

 

Who are we?  

We are Canada’s national association of international cooperation and humanitarian organizations. Cooperation Canada brings together and advocates for Canada’s international development and humanitarian organizations and works with partners both inside and outside Canada to build a world that’s fair, safe and sustainable for all. Learn more.  

 

Who is the Membership Liaison?  

This is a shortened version of the ‘About the position’ from the full JD. Example: 

The Membership Liaison works closely with the Director of Membership and Outreach to engage members and help grow and retain members. They provide support with coordination, logistics, and administration for members. This role involves managing member communications, meetings, and relationship-building efforts. The Membership Liaison is the main contact for Cooperation Canada members, ensuring they have meaningful opportunities to connect and participate. They help strengthen relationships and coordinate activities across the organization’s programs. 

 

What will we be looking for in our candidates?  

This is a shortened version of the ‘ ABOUT YOU ‘ from the full JD. Example:  

You are interested in this role because you have experience working with members and you enjoy engaging with members. You also are knowledgeable about the Canadian international NGO community and its challenges. You have strong organizational and time management skills, and the ability to manage multiple tasks under pressure while working independently and collaboratively. You are comfortable using AI tools for administrative tasks. You possess excellent communication and interpersonal skills with a commitment to anti-racism, social justice, and equity, and demonstrate good judgment and discretion when handling confidential information. Proficient in administrative practices, including word processing, spreadsheets, databases, virtual meeting platforms, and expense management, you are known for your strong attention to detail and analytical abilities.  

 

Ideally, our candidates will have:  

This section summarizes the ‘REQUIRED KNOWLEDGE, EXPERIENCE & COMPETENCIES’ section. Example: 

• At least three to four years of relevant experience working with members, matched with some post-secondary education in relevant field(s), or equivalent experience. 

• Demonstrated experience in fostering member engagement and network coordination. 

• Excellent communication skills with the ability to communicate with diverse member organizations across Canada. 

• Strong interpersonal skills, commitment to anti-racism, equity, diversity, inclusion, and justice. 

• Functionally bilingual in English and French. 

• Proficient with technology, including various software applications. 

 

The below table may be a little intimidating, but it outlines in more detail the tasks you can expect to carry out and the competencies associated with them!  

Key Responsibilities	Competencies
Strategic Member Engagement and Outreach (40%)  Lead strategies to grow and retain membership.  Develop and implement member engagement initiatives.  Promote ethical practices by championing Cooperation Canada’s Code of Ethics.  Represent and promote Cooperation Canada to potential members and partners.	Relationship and partnership development  Planning, organization and time management  Interpersonal relationships
Member Management (25%)  Oversee new member applications, renewals, and onboarding.  Manage member inquiries and maintain accurate member records and databases.  Enhance member engagement and knowledge-sharing through Cooperation Canada’s platform.  Use AI tools to streamline membership workflows.	Strong communications  Organization and time management  Proficient with technology  Attention to details
Coordination and Events Support (20%)   Plan and coordinate member-focused events using AI tools.  Support workshops, conferences, and training sessions tailored to member needs.  Assist the events team and provide on-site support for in-person events.	Event planning   Project management
Administrative and Organizational Support (15%)   Prepare agendas, minutes, and reports.  Support Cooperation Canada’s policy and programming teams as needed.  Foster a culture of anti-racism, equity, diversity, inclusion, and justice (AEDIJ).	Office administration  Collaboration

 

If you want a more detailed breakdown of your responsibilities, you can find more information here.  

Applications are accepted at THIS LINK on an ongoing basis with the final submission deadline of April 27, 2025 at 11:59 pm ET. 

 

Interested? What you need to know about how we recruit: 

While timelines can shift, our goal is to have the position filled by the end of May 2025, if not earlier. We will keep you updated on our timelines throughout the recruitment process.  

Your application will need to demonstrate the competencies for this role to move on in the recruitment.  

1. Apply!  

• Provide your application through BambooHR. This is the platform we use to manage people and culture from recruitment to onboarding and employee experiences.  
• We want this process to be as accessible as possible. On BambooHR, you will find a request for a short submission to show us your skills! This could be a video clip, an example from your portfolio, an illustration and/or your CV – anything you feel will help us understand how you would be a great fit for this role and our team. You will have the option to upload multiple documents or inputs for your application. Please feel free to share an example from your work or portfolio of work. This can be a link to a project, website, article, etc.  
• You will also be asked some pre-screening questions, including your motivation to work for us, and confirmation of your eligibility to work in Canada.   

 

2. Pre-screening call: 

• We start with a 10-15-minute conversation with selected candidates – essentially a chance for us to ask any questions we are unsure about from your application and for you to ask us any questions you have! We believe strongly that recruitment is a reciprocal process, and it is important that you have a chance to raise any questions you may have before continuing in the process. 

 

3. Role-related exercise: 

• We know that one of the best ways for you to show us your skills is through an opportunity to demonstrate them. Up to six candidates will be asked to participate in a role-related exercise. This exercise will take no more than 2 hours to complete, and you will have 24 hours to complete the exercise. You can expect it to include two or three small tasks similar to what you would be expected to do in your role. You may be asked to provide links or documentation of previous work you have completed. 

 

4. Interview: 

• After we review the role-related exercise through an identity-hidden review, we will invite 3 to 4 candidates to an interview, no earlier than the week of May 12, 2025. Here is what you can expect:  
  • A 60-75 minute in-person interview with questions sent in advance;  
  • A portion of the interview is dedicated to your question for us; it is as important that we are a good fit for you as you are for us!    

5. References:  

• Following the interviews, we will request and check your references.  

 

6. Selection:  

• If you are successful, you can expect a call from us to share our offer to join our team and confirm your start date, followed by a contract sent via email. 

 

You will be compensated for your time in the written exercises (2 hours) and interview (1 hour) (up to 3 hours).  

Cooperation Canada is committed to an inclusive, diverse, and safe workplace and to advancing anti-racism in all that we do. This includes removing barriers to employment that are faced by equity-seeking groups, including through self-identification, anonymous review processes and by ensuring diverse hiring panels. Applications are encouraged from all candidates, particularly those who identify as Black, Indigenous, and other racialized communities, persons with disabilities (visible or not), people of diverse gender identities and expressions, and other marginalized groups in our sector who share Cooperation Canada’s mission. We kindly encourage (but do not require) members of these groups to self-identify in their cover letters. We are happy to provide accommodation at any stage throughout the hiring process.